Refund policy
Returns & Refunds Policy
At Room Theory Studio, customer satisfaction is important to us.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once reviewed, we will arrange a replacement, refund, or suitable resolution.
Change of Mind
Due to the nature of our products and sourcing process, we do not accept returns for change-of-mind purchases.
Please review product descriptions, dimensions, and specifications carefully before placing your order.
Refund Processing
Approved refunds will be processed back to the original payment method. Refund processing times may vary depending on your payment provider.
Non-Returnable Items
The following items may not be eligible for return:
- Custom or personalized products
- Items damaged through misuse
- Products showing signs of wear or modification after delivery
Contact
For returns assistance, please contact: